FAQ

How long is the shipping time?

Processing & shipping the order takes 7-10 days.

Why do I need RideBack when riding?

Riding a motorcycle is an exhilarating experience, but it also puts significant strain on your back, especially during long rides or intense maneuvers. This is where RideBack becomes your perfect riding companion.

RideBack is designed to provide optimal lumbar support, helping to maintain proper posture and reduce fatigue.

Whether you're a long-distance tourer, a daily commuter, or an off-road adventurer, maintaining spinal alignment is crucial for both comfort and safety. Without adequate support, prolonged riding can lead to lower back pain, stiffness, and even long-term discomfort.

How frequently do I need to use RideBack?

Wear whenever you want. Rideback should support your lower back muscles. Once you’ve built up strength in your lower back through exercise and consistent use, you may find you no longer need it as often.

For who is Rideback most suitable?

It's perfect for long-distance riders, daily commuters, and off-road adventurers who spend extended periods on their bikes.

Whether you're new to motorcycling or a seasoned rider, RideBack offers added comfort and support for anyone looking to reduce strain on their back.

How do i determine the right size?

 

What's your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@secu-lux.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@secu-lux.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@secu-lux.com.

Couldn't find an answer to your question?

Don't be shy: Reach out and say hi!
Our team will respond within a maximum of 48 hours.

Contact Us

Contact form